Not necessarily. We may need access inside depending on what service options you choose. However, you do not have to be present the entire time if you do not want to be.

We ask that the property is accessible before we arrive by notifying your neighborhood guard if you have one, or providing us with a gate code if it’s gated as an example. Once we get into the neighborhood, we need your home and windows to be accessible by unlocking lanai doors if applicable, and moving things away from your windows that may be crowding the windows. An ideal work environment will have bushes trimmed back outside, and furniture or breakable items moved away on the inside. If that’s not possible we will do our best to work with the situation.

In order for us to keep our schedule intact and promptly serve all of our customers, we do continue to schedule window cleaning jobs even if there is rain on the forecast. We are able to clean windows in light rain but if there is heavy rainfall we will reschedule. Rain typically does not affect freshly cleaned windows but if you happen to see any spots within 2 days please let us know and we will touch up the windows for you for free.

If you are home during the cleaning payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a credit card. Payment is due within three business days of the sent invoice.